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Repla­cement parts Is a bit more OK?

Whether it’s new insoles, a speed-lace system, new laces or other repla­cement parts. Let us know what you need for your favourite LOWA footwear and we’ll send it to you. All we need is the model, the colour and the shoe size (in UK) of your footwear. For example, MAURIA GTX Ws in anthracite/petrol (220645 9776) in UK 6.

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„For a high-quality product there are, of course, also repla­cement parts. Alongside shoelaces and insoles we also have hundreds of hooks, loops and eyelets for almost any footwear. And if not, then we’re certain to find a suitable alternative.“

Arthur | LOWA Manager Service Department

Which parts of my shoe can be repaired?

How it works

The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.

Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!

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    Contact
    Do you need repla­cement parts for your shoe? A new fastener, new insoles or new laces? Contact us and we can talk about what you need to do.

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    Care
    You need to be a little patient right now. Your repla­cement parts, including the invoice, are on the way to you.

Do you have any other questions?

Send us a message. We’ll be happy to help.

Please view the right to be informed section of the General Data Protection Regulation for questions related to the collection, processing and usage of your personal data or questions related to infor­mation, rectifi­cation, blockage or erasure of data. We inform you about the key aspects of data processing in this privacy infor­mation.
You can revoke your agreement to the data storage at any time. Just send an email from your email address, your contact data and the subject: “Revo­cation of data storage” to (e-mail: datenschutz@lowa.de)