Heel repla­cement O sole mio

Heel repla­cement is possible for footwear produced using the so-called “Strobel” technique, in other words, footwear from the ALL TERRAIN CLASSIC and ALL TERRAIN SPORT lines. “Strobel” is a shoemaking technique in which the non-woven insole is sewn on to the upper using the Strobel stitch, thus forming a solid unit. The outsole is then sprayed on. The heel of this sprayed on sole can be sanded down and a new standard outdoor heel glued on in its place. A complete sole repla­cement is not possible with this footwear design, since a sprayed-on sole cannot be removed without damaging the upper.

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„Many people wear their shoes down on the heel. Heel repla­cement for leisure and light hiking footwear can signifi­cantly extend their service life – and at a fair price.“

Arthur | LOWA Manager Service Department

Which parts of my shoe can be repaired?

How it works

The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.

Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!

  1. preparation_clipping

    Prepa­ration
    Remove the insole and laces from the footwear.

  2. packing_clipping

    Packaging
    Pack your shoes in a box. Attach a short letter to the box, in which you briefly explain what repair should be carried out on your footwear. Please don’t forget to give your own address.

  3. shipping_clipping

    Shipping
    Send the package insured to the following address:

    Prosport Praha s.r.o.
    Service Department
    Ke Mlýnu 1
    149 00 Praha 4 – Újezd

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    Wait
    Now you need to be patient. Your repaired shoes and invoice will be sent back to your home within around 2 to 3 weeks.

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    Contact
    Would you like to have something else on your shoe repaired, or do you have a special question? Contact us, and we can talk about what you need to do.

Do you have any other questions?

Send us a message. We’ll be happy to help.

Please view the right to be informed section of the General Data Protection Regulation for questions related to the collection, processing and usage of your personal data or questions related to infor­mation, rectifi­cation, blockage or erasure of data. We inform you about the key aspects of data processing in this privacy infor­mation.
You can revoke your agreement to the data storage at any time. Just send an email from your email address, your contact data and the subject: “Revo­cation of data storage” to (e-mail: datenschutz@lowa.de)